Sevylor Ottawa FAQ
Delivery
It's free! Just spend over £50.
For items under £50, delivery charges are calculated at checkout, but small items usually cost no more than £5 to deliver.
Delivery charges may apply to the Scottish highlands, Ireland and Europe, and are calculated at checkout.
UK mainland orders are delivered next day! You'll need to place your order before 2pm for same day dispatch.
Overseas order may take 2-3 days.
Yes, you'll receive tracking updates via text message to the mobile number that you provide at checkout. We partner with Parcel Force, DPD and UPS for our deliveries.
Usually the driver will require a signature for your delivery. However, if you are not going to be home at the time of delivery and would like the item(s) to be left in a safe place or with a neighbour, we recommend leaving visible instructions out for the driver so they know where to leave your parcel. You may also be able to specify a safe place or designate a neighbour by following instructions sent to you by the courier via SMS.
Please be aware that you are responsible for the item(s) once left at the safe place/neighbour.
Returns
Absolutely. You have 30 days to return unwanted items, providing they are unused and in undamaged, original packaging. More information can be found in our terms & conditions.
It's easy! Simply request a return and we'll get in touch within 24 hours to organise the return.
Still got questions?
Give our friendly team a call or email us and we will get back to you as soon as possible.