Cancellation of orders can be made at any time, but customers may be charged a delivery fee if the order has already been dispatched. Customers can easily return unwanted purchases for a full refund within 30 days providing the goods have not been opened from the original packaging. Used items are only refundable where faulty, in which case items will be replaced or refunded in accordance with the warranty policy.
Where items purchased as part of a discount bundle are found to be faulty only the faulty item(s) in the package will be refunded or replaced. Where discount bundles are part-returned, refunds on the returned component(s) will be calculated net of any discounts applied to the original bundle. Please note that gift vouchers are non-refundable.
Please note that you may be charged a returns administration fee of £15 for returns of large items.